Track Your Order

Once you place an order, a unique Order Number will be automatically sent to your email address which you input when place order.

Within 8 hours after order placement, we will update the order status, which is visible exclusively to you.

You may check your order status anytime by entering your Order Number (e.g. 1234) and the email address which you input when place order.

We have three order statuses for your reference:

• Processing: Your order is being processed.
• Shipped: Your parcel has been collected by the courier and is in transit.
• Delivered: Your goods have been successfully delivered to your address.

Once marked as Shipped, the tracking number will be displayed. You can track your shipment on the courier’s official website using this number.

Note: If you cannot find your order details or notice delayed status updates, please contact us via email at info@singema.com or sale@singema.com for enquiries. Status updates may occasionally be delayed due to heavy workload sometimes.